Cancellation policy
Last updated: August 17, 2026
This Purchase Options Cancellation Policy applies to eligible TIKA Digital Key purchases made through the TIKA website and subscriptions purchased or renewed through the TIKA App.
This policy explains how customers can cancel an order before installation, stop a future subscription renewal, or end a 7-Day Free Trial.
1. Website payments and subscription renewals
Payments made through the TIKA website are one-time payments for the product, plan, deposit, or Service Activation Fee shown at checkout.
A website purchase does not authorize Shopify to automatically charge the customer for future subscription renewals. Subscription renewals are completed separately through the TIKA App.
If an automatic renewal option is offered and selected in the TIKA App or through a third-party app store, the renewal date, price, payment terms, and cancellation controls shown on that platform will apply.
2. 1-Year and 3-Year Plans
A 1-Year Plan or 3-Year Plan remains active for the prepaid subscription period stated at the time of purchase.
Customers who do not wish to continue after the current subscription period can choose not to renew. If automatic renewal has been enabled in the TIKA App or through an app store, it must be cancelled through the same platform before the renewal date shown there.
Cancelling or choosing not to renew:
- Prevents future subscription charges;
- Does not normally provide a full or partial refund for the current paid subscription period;
- Does not affect access during the remaining prepaid period, unless otherwise stated by the payment platform;
- May result in subscription-dependent TIKA Digital Key features being suspended after the current period expires.
The one-time Service Activation Fee is not charged again when a customer renews an eligible subscription.
3. 7-Day Free Trial
The 7-Day Free Trial begins after TIKA Digital Key has been installed and activated. It does not begin when the order is placed or when the installation appointment is booked.
The trial currently includes:
- An AED 50 Refundable Trial Deposit paid online;
- No subscription fee during the 7-day trial period;
- An AED 260 installation fee paid separately at the authorized service center after installation.
The AED 260 installation fee covers the completed installation service and is non-refundable, except where required by applicable law.
The customer will not be automatically charged for a 1-Year or 3-Year subscription at the end of the trial. To continue using all TIKA Digital Key features, the customer must purchase a subscription through the TIKA App.
If the customer decides not to continue:
- Contact TIKA support to arrange device removal at an authorized TIKA service center.
- TIKA will remove the installed device free of charge.
- The AED 50 Refundable Trial Deposit will be refunded after the device has been removed and its return has been confirmed.
The trial deposit will not be refunded while the TIKA device remains installed in the vehicle.
4. Cancellation before installation
Customers may cancel a website order before the installation code has been used and before installation has been completed.
To cancel, contact support@tikakey.com and provide the email address used at checkout or the TIKA order number.
Once the cancellation is approved:
- The installation appointment and installation code will be cancelled;
- Eligible online payments will be refunded to the original payment method;
- The customer’s bank, card issuer, or payment provider may require additional time for the refund to appear.
Customers should contact TIKA before the scheduled appointment time whenever possible.
5. Cancellation and refunds after installation
After installation and activation, prepaid subscription fees and the Service Activation Fee are generally non-refundable for change of mind, unused subscription time, vehicle sale or transfer, or a decision to stop using TIKA Digital Key.
This does not limit any mandatory rights the customer may have where the product or service is defective, not supplied as described, or otherwise eligible for a remedy under applicable consumer protection laws.
Product quality issues, inspections, repairs, replacements, and eligible refunds are handled under the TIKA Returns and Refunds Policy.
6. Pre-orders and deferred payments
TIKA does not currently offer pre-orders or Shopify-style deferred-payment purchases in which a customer receives a product and is automatically charged the remaining price at a later date.
If TIKA introduces these purchase options in the future, this policy will be updated before they are offered to customers.
7. Contact us
For order cancellation, subscription assistance, trial cancellation, device removal, or refund questions, please contact us at support@tikakey.com.
Company: TIKA HONGKONG LIMITED
Address: Flat/Rm A05, Blk F, 15/F, Cyberport 3, 100 Cyberport Road, Pok Fu Lam, Hong Kong Island, Hong Kong SAR
Email: support@tikakey.com