Warranty & Service
Last updated: July 6, 2026
This Warranty & Service page explains the warranty support and after-sales service provided for TIKA digital key products and related installation services purchased through the TIKA website or authorized sales channels operated by TIKA HONGKONG LIMITED (“TIKA,” “we,” “us,” or “our”).
TIKA products are not shipped to customers for self-installation. Orders are fulfilled through offline installation and activation at an authorized service point. This service model helps us verify installation quality, provide better troubleshooting, and support customers after installation.
1. Warranty support during an active subscription
TIKA provides free warranty support for eligible TIKA product quality issues during the customer’s active subscription period.
As long as the relevant subscription remains active, customers can receive free inspection, diagnosis, repair, re-installation, or replacement support for eligible TIKA product quality issues, subject to this Warranty & Service policy and applicable law.
Warranty support is linked to the original order, installed product, selected vehicle, and active subscription. It may not apply to a different vehicle, transferred product, unauthorized installation, or unsupported vehicle configuration unless approved by TIKA.
2. What is covered
During the active subscription period, warranty support may cover eligible quality issues related to the TIKA product or standard TIKA installation service, including:
- Inspection and diagnosis at an authorized service point;
- Repair of eligible TIKA product quality issues;
- Re-installation where the issue is related to TIKA installation quality;
- Replacement of eligible TIKA components where repair is not appropriate;
- Technical support related to activation, use, or troubleshooting of the TIKA product.
3. What is not covered
Warranty support does not cover issues caused by non-TIKA product quality causes, including:
- Misuse, negligence, accident, liquid damage, physical damage, or improper operation;
- Unauthorized installation, removal, repair, modification, or tampering;
- Vehicle-side faults, vehicle electrical issues, vehicle software changes, or unsupported vehicle configurations;
- Third-party accessories, non-TIKA devices, or modifications that affect product performance;
- Mobile phone settings, operating system restrictions, app permissions, Bluetooth settings, network coverage, or third-party platform issues;
- Customer failure to maintain an active subscription where the relevant function or support requires an active subscription;
- Use of the product outside the instructions, service guidance, or supported use case provided by TIKA.
4. How to request warranty service
To request warranty service, contact us at support@tikakey.com. Please include your order number, redemption code, vehicle brand, model and year, installation appointment details, subscription status, and a clear description of the issue.
Where helpful, customers may also be asked to provide photos, videos, screenshots, app status information, device information, or other details that help us diagnose the issue.
5. Service appointment and inspection
Some issues may be handled through remote troubleshooting. However, many product or installation issues require in-person inspection at an authorized TIKA service point.
Customers may be required to bring the installed vehicle to an authorized service point so technicians can inspect the vehicle, the installed TIKA product, the installation condition, vehicle configuration, app status, and connectivity environment.
TIKA or the authorized service point may document the condition of the vehicle and installed product before service begins. Customers should keep order confirmations, service records, inspection results, and repair or replacement documents for future reference.
6. Repair, re-installation, or replacement
If the issue is confirmed to be an eligible TIKA product quality issue or standard installation quality issue, TIKA may provide repair, re-installation, replacement, or another appropriate remedy at no additional standard service charge during the active subscription period.
The appropriate service action will depend on the inspection result, product condition, vehicle configuration, service point availability, and applicable law.
7. Refunds for confirmed product quality issues
If a customer does not wish to proceed with repair, re-installation, or replacement due to a suspected product quality issue, the customer must first bring the vehicle to an authorized service point for inspection.
If the authorized service point confirms that the issue is caused by a TIKA product quality issue and TIKA approves a refund under the Returns and Refunds Policy, TIKA will provide a full refund to the original payment method and remove the installed TIKA product from the vehicle free of charge.
Refunds are not available after installation for change of mind, personal preference, vehicle sale or transfer, unsupported modifications, customer device issues, vehicle-side faults, or other non-product-quality causes, unless required by applicable law.
8. Authorized service only
Customers should not attempt to install, remove, repair, modify, or relocate the TIKA product themselves. Unauthorized work may affect product performance, vehicle operation, warranty eligibility, and service support.
For safety and quality reasons, inspection, re-installation, replacement, removal, and other service actions should be performed only by an authorized TIKA service point or authorized technician.
9. Service availability
TIKA is currently focused on serving customers in the United Arab Emirates and may expand to additional Middle East and international markets over time. Service point availability may vary by city, vehicle brand, vehicle model, vehicle year, supported configuration, appointment date, and technician capacity.
If service is not immediately available in a customer’s location, TIKA will try to provide available support options based on the customer’s order, vehicle, subscription status, and service coverage.
10. Relationship with vehicle manufacturer warranty
TIKA is an aftermarket digital key and connected vehicle access solution. Unless expressly stated, TIKA is not affiliated with, endorsed by, sponsored by, or authorized by any vehicle manufacturer, dealer, distributor, or brand owner.
Customers should review their vehicle warranty terms and consult their vehicle dealer, insurer, or professional adviser where appropriate before installing any aftermarket or connected-car product.
11. Consumer rights
Nothing in this Warranty & Service policy limits any mandatory rights customers may have under applicable consumer protection laws. Where local law provides additional rights or remedies for defective products or services, those rights continue to apply.
For UAE customers, TIKA aims to provide clear warranty information, service mechanisms, and after-sales support consistent with applicable consumer protection expectations. If required for a specific market, Arabic versions of key consumer-facing information may be provided alongside English versions.
12. Contact
For warranty service, product support, inspection appointments, repair, re-installation, replacement, or service questions, please contact us at support@tikakey.com.
Company: TIKA HONGKONG LIMITED
Address: 100 Cyberport Road, Unit A05, 15/F, Core F, Telegraph Bay, Hong Kong Island, Hong Kong SAR
Email: support@tikakey.com