Privacy policy

Last updated: August 17, 2026

TIKA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). TIKA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

• Contact details: Your name, address, billing address, shipping address, phone number, and email address.
• Financial information: Credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information: Your username, password, security questions, preferences, and settings.
• Transaction information: Items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us: Information you provide when communicating with us, including when submitting a customer support inquiry.
• Device information: Information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information: Information about how and when you interact with or navigate the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services: Including information collected from your device when you use our products or services, visit our website, or interact with cookies and similar technologies.
• From our service providers: Including service providers that enable certain technologies or collect and process personal information on our behalf.
• From our partners or other third parties.

3. How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, tailoring, and improving the Services: We use your personal information to provide the Services, perform our contract with you, process payments, fulfill orders, remember your preferences, send account and order notifications, process purchases, returns, exchanges, or other transactions, manage your account, arrange order fulfillment, facilitate returns and exchanges, enable reviews, and create a more personalized shopping experience.
• Marketing and advertising: We may use your personal information to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services on the Services or other websites.
• Security and fraud prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure the Services.
• Communicating with you: We use your personal information to provide customer support, respond to your requests, provide effective services, and maintain our business relationship with you.
• Legal reasons: We may use your personal information to comply with applicable law, respond to valid legal processes or government requests, participate in legal proceedings, enforce our terms and policies, or investigate potential violations.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account access details with anyone else.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, and order fulfillment.
• With business and marketing partners that provide marketing services or help us advertise products and services.
• When you direct us, request us, or otherwise consent to the disclosure of certain information to third parties, including through social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy.
• To comply with applicable legal obligations, respond to subpoenas, search warrants, or similar requests, enforce applicable terms or policies, and protect or defend the Services, our rights, and the rights of our users or others.

Our business and marketing partners may use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you for targeted advertising or marketing based on your online activity across different merchants and websites.

5. Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other service providers that may be located in countries other than the country in which you reside.

To help protect, grow, and improve our business, we may use certain Shopify features that incorporate information obtained from your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify may be responsible for processing your personal information, including responding to certain requests to exercise your privacy rights.

To learn more about how Shopify uses personal information, please review the Shopify Consumer Privacy Policy.

Depending on where you live, you may also exercise certain privacy rights through the Shopify Privacy Portal.

6. Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by us, you should review that website’s privacy policy, security practices, and other terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Information you provide in public or semi-public areas, including information shared through third-party social networking platforms, may be visible to other users and may be used by those third parties.

Our inclusion of a third-party link does not, by itself, imply endorsement of that platform, its content, or its owner or operator.

7. Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

8. Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee complete security. Information sent to us may also be at risk while in transit.

We recommend that you do not use unsecured communication channels to send sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances, and may be declined where permitted by applicable law.

• Right to access or know: You may have the right to request access to the personal information we hold about you.
• Right to delete: You may have the right to request that we delete personal information we maintain about you.
• Right to correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right to portability: You may have the right to receive a copy of the personal information we hold about you or request that we transfer it to a third party, subject to certain conditions and exceptions.
• Managing communication preferences: You may opt out of promotional emails at any time by using the unsubscribe option included in those emails.

If you opt out of promotional communications, we may still send you non-promotional messages relating to your account, orders, appointments, or customer support requests.

You may exercise your rights where indicated through the Services or by contacting us using the details provided below.

To learn more about information processed by Shopify or to exercise rights relating to Shopify’s processing activities, please visit the Shopify Privacy Portal.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing a request, as permitted or required by applicable law.

You may be permitted to appoint an authorized agent to submit a request on your behalf. Before accepting such a request, we may require proof that the agent is authorized to act for you and may ask you to verify your identity directly.

We will respond to valid requests within the period required by applicable law.

10. Complaints

If you have a complaint about how we process your personal information, please contact us using the details provided below.

Depending on where you live, you may have the right to appeal our response or submit a complaint to your local data protection authority.

11. International Transfers

We may transfer, store, and process your personal information outside the country in which you live.

If we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant United Kingdom authority, unless the information is transferred to a country recognized as providing an adequate level of protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide any additional notice required by applicable law.

13. Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us.

Company: TIKA HONGKONG LIMITED
Phone: +852 6241 2579
Email: support@tikakey.com
Address: Flat/Rm A05, Blk F, 15/F, Cyberport 3, 100 Cyberport Road, Pok Fu Lam, Hong Kong Island, Hong Kong SAR