Frequently Asked Questions

Orders placed through the official TIKA website are fulfilled through in-person installation at an authorized UAE service center.

Before paying, you can review our published service center locations, Refund Policy, and Warranty & Service terms. After placing your order, keep your order confirmation and installation code so our support team can verify your booking if needed.

First, select your vehicle, choose a plan, and book your preferred service center, date, and time. After checkout, you will receive your order confirmation and installation code.

Bring your vehicle to the selected service center at the scheduled time. An authorized technician will complete the installation and activation. TIKA Digital Key is not shipped as a self-installation product.

Installation is completed at the authorized TIKA service center selected during booking. You can check the service center’s address, directions, opening hours, and appointment availability before placing your order.

Compatibility depends on the vehicle’s brand, model, and year.

Please check the product page for your exact vehicle or check your car before purchasing. Features available for one vehicle may not be available for another.

The 7-Day Trial includes:

• A $15 Refundable Trial Deposit paid online.
• A $55 installation fee paid directly to the authorized service center after installation.
• No subscription fee during the 7-day trial period.

These are separate charges. Please review the final amount and conditions before checkout.

The trial begins after TIKA Digital Key has been installed and activated—not when you place the order or book the appointment.

This ensures that you receive the full seven-day trial period.

If you decide not to continue, book a free device-removal appointment at an authorized TIKA service center.

The $15 trial deposit is refundable after the device has been removed. The deposit is not refundable if the device remains installed. The separate $55 installation fee is non-refundable.

Yes. If your installation code has not been used and installation has not been completed, you may request a refund in accordance with the TIKA Refund Policy.

Approved refunds are returned to the original payment method. The time required for the funds to appear may depend on your bank or payment provider.

To keep TIKA features active, subscribe in the TIKA app for $120 per year or $300 for three years.

The website will not automatically charge you for an annual or three-year subscription. If you do not subscribe in the TIKA App, all TIKA features will be suspended after the trial.

Installation takes approximately one hour.

TIKA uses a model-specific plug-and-play harness, so no wire cutting is required. The device is installed behind the vehicle’s interior panels and is not visible after installation.

No. Installing TIKA Digital Key will not affect your vehicle’s original warranty.

TIKA uses a plug-and-play T-harness, so no wire cutting is required. No programming or modification of the vehicle’s original system is involved. The installation preserves the vehicle’s original wiring and functions.

Your TIKA warranty remains active as long as your subscription remains active.

TIKA provides free inspection, diagnosis, repair, re-installation, or replacement for TIKA product and standard installation quality issues during the active subscription period.

The warranty does not cover misuse, accidental damage, unauthorized installation or modification, vehicle-side faults, or damage caused by third-party accessories.

Contact TIKA support with your order number, vehicle details, installation information, and a description of the issue.

Our support team will first assist you with troubleshooting. If an inspection is required, we will arrange an appointment at an authorized TIKA service center. If the issue is confirmed to be related to the TIKA product or installation, we will provide repair, re-installation, or replacement under the applicable warranty terms.

When you are near the vehicle, TIKA uses Bluetooth with a typical range of approximately 10–15 meters.

When you are farther away, TIKA uses the 4G mobile network. There is no fixed distance limit for the 4G connection as long as the vehicle and your phone are connected to a supported mobile network.

Depending on your vehicle’s brand, model, and year, TIKA Digital Key supports features such as:

• Lock and unlock
• Remote engine start
• Remote A/C control
• Window or trunk control
• Vehicle location
• Vehicle status information
• Digital key sharing

The available functions depend on the vehicle’s brand, model, and year.

Please check the product page for the exact features available for your vehicle.

No. A car manufacturer’s master account is not required.

After installation, simply register a TIKA account using your phone number and activate TIKA Digital Key through the TIKA App. No vehicle manufacturer account is needed at any stage of the activation process.

Yes. TIKA Digital Key gives you convenient digital access, but we recommend keeping your original physical key as a backup.

The physical key can be used if your phone is unavailable, your phone battery runs out, or your vehicle needs to be serviced.

Yes. Please bring your original physical vehicle keys to the installation appointment.

Important: For BYD, Leopard, and Nissan vehicles, you must bring all original vehicle keys for the TIKA Digital Key installation. Any original key that is not present during installation may stop working afterward. If you have one key, bring one. If you have two keys, bring both.

TIKA currently has authorized installation service centers in Dubai and Sharjah.

Additional service centers are being introduced across other areas. Our Abu Dhabi service center will be available for installation bookings soon. Stay tuned for the official opening announcement.